I want to cancel my booking, how do I do it and what are the penalties?
All cancellations must be made in writing using the "Contact Us" form on the event's booking site. No cancellation requests by telephone will be taken into account.
Cancellation penalties will be applied depending on the date you cancel. These penalties are shown on the order form you received upon confirmation.
A 10% cancellation fee will be applied to all cancellations.
I want to book an extra night, how can I keep the same room during my stay?
Simply go back to the booking site and make a new booking for the night you wish to add.
At the time of identification, log in to your account. You will then be assigned the same room throughout your stay.
I will not be able to attend the congress and I would like to give my room to my colleague.
- Step 1 : Go to the booking site and log in to your account.
- Etape 2 : Once logged in, access the list of participants by clicking on "Orders/Participants" then "List of participants"
Étape 3 : Modify the name, first name, email and contact number of the participant(s) to be modified.
The hotel will then be informed of the change of name of the room occupant the next time the rooming list is sent. There is no charge for this procedure. And both participants will have to manage the financial flows themselves if necessary.
No modification is possible from 15 days before the event.
I cancelled my booking and I still have not been refunded.
As stated in the order form, refunds are only made after the hotel has been reimbursed to Groupcorner.
If you paid by credit card, you will be refunded directly to your card.
If you paid by bank transfer or your card has expired, please check that you have sent us your bank details.